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The Office of Residence Life is dedicated to providing a welcoming and respectful atmosphere that aligns with the Spartan Code. Residence Life team members will support, connect and empower students during their residential experience at UT:

Customer Service Values 

  • Collaboration
    • Work primarily with students to resolve concerns.
    • Provide support for families seeking information that aligns with our Family Communication Philosophy.
    • Connect students and families with other offices as needed.
  • Responsive Communication
    • Accurate and efficient communication.
    • Timely response to email and phone messages.
    • Provide a contact for continued communication.
  • Solutions-Oriented Outcomes
    • Provide personalized service.
    • Provide additional contacts to resolve issues.
    • Review processes and next steps, so individuals understand how to proceed.
  • Professionalism
    • Approach all situations with integrity.
    • Exhibit care and compassion when assisting others.
    • Commitment to providing friendly, respectful and courteous interactions.