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Clearly and effectively exchange information, ideas, facts and opinions with persons inside and outside of an organization.

Examples of Expected Behaviors

  • Effectively use public speaking and presentation skills in front of various-sized audiences
  • Demonstrate verbal/non-verbal abilities, such as oral and written communication skills
  • Ability to use active listening, persuasion, and influencing skills
  • Effectively address and equitably resolve disagreements
  • Promptly inform relevant others when needing guidance with assigned tasks

Skills examples include:

  • Sales abilities
  • Public speaking
  • Presentation mastery (proper use of PowerPoint, Prezi, etc.)
  • Speaking well (clear diction, professional)
  • Writing business correspondence
  • Professional email etiquette
  • Phone etiquette
  • Customer service
  • Active listening
  • Understanding body language
  • Art of storytelling
  • Identifying communication barriers
  • Understanding your communication style and that of others
  • Elevator speech
  • Effective interviewing
  • Negotiation skills
  • Learning to be an assertive communicator but not a complainer