Definition: The ability to effectively and efficiently convey and receive information, both formally and informally, using verbal, non-verbal and writing skills amongst various stakeholders.

Skills examples include:

  • Sales abilities
  • Public speaking
  • Presentation mastery (proper use of PowerPoint, Prezi, etc.)
  • Speaking well (clear diction, professional)
  • Writing business correspondence
  • Professional email etiquette
  • Phone etiquette
  • Customer service
  • Active listening
  • Understanding body language
  • Art of storytelling
  • Identifying communication barriers
  • Understanding your communication style and that of others
  • Elevator speech
  • Effective interviewing
  • Negotiation skills
  • Learning to be an assertive communicator but not a complainer