Technical Support

Should I contact The University of Tampa or Tech Support for help?

Please contact Gina Firth, associate dean of students, who is MyStudentBody administrator for The University of Tampa for the following:

  • School specific information, such as the code for registration
  • Your user name and password
  • Course requirements
  • If you used the wrong school code to register
  • You were locked out of a course after maxing out the number of attempts on the post-quiz

You should contact MyStudentBody technical support if you have trouble with the MyStudentBody website, such as getting an error message or other technical problems.

You should expect a reply by the end of the next business day following your request. Tech Support is available Monday through Friday from 9 a.m. to  5 p.m. EST.

Remember, you can help them resolve your problem more quickly by providing a detailed description of your problem, including what you were doing when you experienced the problem.

What are the technical requirements for using MyStudentBody?

MyStudentBody will work best if you use the Internet Explorer 7 or 8 Web browser, Firefox 3.0 browser, or Safari 3 or 4. You also need Adobe Flash to use the multimedia tools, videos and audio clips, and you may need Adobe Reader to view some of the documents in the Admin and Parent topic areas. (Download Adobe products.) Additionally, you may need Java and RealPlayer to use some of the tools and reports in Nutrition, Stress, Tobacco and Sexual Health.

Some of these questions are personal. How is my privacy protected?

The only personal information that the school’s administrator can see is information about your completion of a course (for example, “Joe Smith passed the first year course on 2/5/09 with a score of 90%”). Otherwise, they see only de-identified, aggregate information that is not personally tied to you (for example, “40% of students reported drinking in the past two weeks”).

This protects your privacy and complies with federal law under the Family Educational Rights and Privacy Act (FERPA). For more detailed information, you can read the privacy policy.

How do you keep my data safe and secure?

Secure Socket Layer (SSL) encryption is used for the MyStudentBody website, and uploaded data is stored on a server located in a secure facility. This facility uses security measures including 24/7 on-site security, security cameras and user access control by a combination of biometrics, digital card, ID card and keyed cage. All servers are placed behind firewalls.

For more information, visit MyStudentBody technical support.